Infront vacancy search engine

Support Specialist- Software Engineer (m/f/d)


Vacancy details

General information

Reference

2023-522  

Position description

Job title

Support Specialist- Software Engineer (m/f/d)

Contract type

1 = fulltime - unlimited

About the Role

 

Infront's partner company, Assetmax, is a Swiss Fintech providing wealth management software to independent asset managers, family offices and banks to automate their daily work with the latest technology.

Our mission is to design the most complete, modern, and intuitive software platform for wealth managers. We relieve our clients from repetitive, automatable work and help them to stay up to date with technological and regulatory changes. 


We are looking for a highly motivated Software Engineer that is a Support Specialist. This position is based in Lugano or Zürich.

The Support Specialist is responsible for delivering first level support to Assetmax clients on time.

  • Provide first level support to clients in adherence with the company’s service quality and communication policies.
  • Ensure that all support requests are covered.
  • Identify 2nd level support requests, delegate them, track their coverage.
  • Identify backoffice-related support requests , delegate them to the backoffice team.
  • Document all interaction with clients.
  • Setup of bank links, FIX and data feed connections.
  • Represent the company in front of the customers.
  • Keep up to date with the latest developments of Assetmax.
  • Identifies functionality, documentation, usability weaknesses and submit sprint candidates to improve the application.

Who you are

  • Customer service orientated.
  • Patience, positive attitude and resoluteness.
  • Excellent, polite, professional communication skills.
  • Openness to take responsibility to solve disparate tasks.
  • Ability to work in a team and social skills in dealing with customers.
  • Commercial and business awareness.
  • Knowledge of wealth management business and basic knowledge of programming (script bash, python) as a plus.

Why join Infront?

 

Infront/AssetMax is a leading European fintech in the wealth management and trading spaces. Our 3’500+ customers use our solutions to gather information, build knowledge, and derive insight about market direction and investment opportunities to deliver better results for their clients.  


Why Infront/AssetMax? 

 

Switzerland is one of the most important markets for the financial industry and therefore also for Infront/AssetMax. Our solutions have the perfect market fit and are known as the premium solutions with the highest quality.
With a strong brand in Europe and the power of our Marketing and Presales team in your back, you have everything you need to be successful. Now the only thing we need is you to exploit the great opportunities we have.

Position location

Job location

Switzerland

Company

Infront Financial Technology AG (CH)

Handled by

Last name

Zaldumbide Escobio

Forename

Ricardo