For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe's leading providers of market data and software – or WealthTech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible.

At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion. We warmly encourage individuals of all backgrounds to apply and be part of our team.

Join Infront’s Account Management & Support Team, the first point of contact for top-tier clients across the UK financial sector. In this customer-service-focused, help-desk role, you will manage incoming support tickets, provide timely responses, and escalate complex issues to specialist teams while delivering expert product guidance. You’ll empower banks, asset managers, and brokerages to get the most from our solutions and will play a key part in shaping future product improvements.

Key Responsibilities

• Manage and triage support tickets: Monitor the ticket queue, diagnose issues, and ensure each request is routed to the right team when escalation is required. 
• Deliver high-quality support via phone, email, and live chat, keeping clients informed until resolution. 
• Conduct product training and onboarding sessions for new and existing users to maximize their success. 
• Troubleshoot and resolve technical and functional issues, meeting or exceeding service-level agreements. 
• Collaborate cross-functionally with Sales, Product, IT and Customer Success to provide a seamless customer journey. 
• Participate in testing and evaluation of new product features, giving actionable feedback to Product Management. 
• Contribute to internal and cross-functional projects that enhance processes, tools, and customer satisfaction. 
• Proactively strengthen client relationships, spotting opportunities for deeper engagement and added value. 

• Experience in a help-desk or customer support role, ideally within market-data or trading-software environments. 
• Hands-on experience with software platforms 
• Bachelor’s degree or higher, preferably in Finance, Economics, IT, or a related field. 
• Ability to work independently and as part of a team. 
• Strong understanding of financial markets and products; experience in a financial software company is a plus. 
• Excellent written and verbal communication skills in English; additional languages are a bonus. 
• Technically savvy with strong general computer skills and a quick aptitude for new systems and tools. 
• Analytical thinker with a proactive, solution-oriented mindset. 
• Confident presenter with a professional, empathetic communication style. 
• A team player who thrives in a fast-paced environment and enjoys contributing to broader team goals.