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Sales Operations & CRM Manager (m/f/d)


Vacancy details

General information

Reference

2020-249  

Position description

Job title

Sales Operations & CRM Manager (m/f/d)

Contract type

1 = fulltime - unlimited

About the Role

In your role as Sales Operations & CRM Manager, you will be a key contributor in supporting our Customer Facing teams to successfully serve our customers.

Your tasks:

  • CRM Administrator (system support, updates, functionalities, interfaces, further development or migrations)
  • Training and education for users (new users and in case of changes of the system) as well as support in case of questions and technical contact CRM
  • 1st level support in case of errors (recording, analysis, correction)
  • Operational project cooperation with the CRM system provider
  • Data quality monitoring, data cleansing and execution of data exports and imports with preparation in Excel
  • Sales campaigns and controlling
  • Creation of reports, dashboards and KPI visualizations with different systems or tools (CRM, BI, Excel) for all relevant Infront departments (e.g. targets and result calculations, sales activities and NPS, reports on sales and pipeline, account evaluations)
  • Content-related collaboration with various Infront departments as well as process-related reconciliations
 

Who you are

  • Degree with IT reference or comparable training
  • Excellent professional experience with CRM software (e.g. Salesforce, Freshsales or comparable)
  • Excellent Excel skills
  • Sound professional experience in the areas of Big Data Analytics, Business Intelligence, Relational Databases or KPI Visualization
  • Experience with SQL or ETL (Pentaho; Access) as well as BI tools (Microstrategy BI; Tableau)
  • Good process management skills including software solutions (e.g. Visio or Signavia; Trello or MS Planner)
  • Team player and communicator with analytical thinking
  • The ability to quickly get to grips with different problems and work out solutions independently
  • Advanced language skills in English

 

Why join Infront?

Infront offers exciting and challenging job opportunities within the financial technology sector. You will be a part of an active social environment with friendly, supportive and highly skilled colleagues. Being part of a company that is built on technological innovation, you will experience great opportunities for personal growth and fulfilling career possibilities in a fast-paced environment. At the same time, we have an informal and relaxed culture based on mutual trust, respect and cooperation. Apply to our open positions or send us an open application to become a part of the Infront culture, where contributions are recognized and achievements are celebrated.

 

Position localisation

Job location

Germany, Frankfurt

Company

Infront Financial Technology GmbH

Handled by

Last name

Blasi

Forename

Stefanie

Phone number

+49 69 50701-493